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As Christmas approaches, urgency stops working. This piece explores why late-December shoppers crave control, clarity, and completion—and how brands that reduce friction now earn trust that outlasts the season.
As Christmas approaches, shoppers aren’t responding to louder countdowns or deeper last-minute discounts. They’re responding to something quieter: control. Control over timing, cost, decisions, and outcomes. This piece explores why late-December retail success now depends on reducing emotional load, simplifying choices, and designing experiences that help customers feel steady instead of rushed — and what this shift reveals about brand trust when it matters most.